COVID-19 Update From Pilot Cove
WE ARE OPEN!
It’s needless to say, yet we will anyway! If you’re sick or not feeling well, don’t come. If you’ve been around anyone who is sick or hasn’t been feeling well, don’t come. We are working to be flexible with guests regarding changes in travel plans due to COVID. When you are here, please practice responsible social distancing protocols. This applies to whether you are in the grocery store, or in the middle of the National Forest. We all need to do our part to combat COVID-19 to keep our community, and ourselves, safe and healthy.
MESSAGE FROM 12/4/2020
If you are making new reservation, please do so online for your desired dates, or call us at 1-866-PLT-COVE with any questions. We have extra face masks on hand for guests who have this request, also we have ample cleaning supplies on hand to ensure cleanliness of the cabins above and beyond our normal stringent cleaning standards.
Also, please see below for more information about National Forest, National Park, and State Park closures in our area. Please feel welcome to contact us at [email protected] or 1-866-PLT-COVE to discuss any recreation related questions you have.
Pilot Cove property – Pilot Cove is set on over 126 acres directly bordering Pisgah National Forest! We have over 2.5 miles of trail on property, including a mountain bike flow track with wooden berm for session rides. You can hike and ride to your heart’s content without going into the National Forest and encountering any sizable crowds!
Pisgah National Forest – Pisgah National Forest is open! Save for a few closures. Click here for more info from the USFS webpage. Please note that few restroom or visitor facilities are available. Most campgrounds are closed.
Blue Ridge Parkway – The Blue Ridge Parkway is open! Please visit this link for more information on parkway closures, rules, and regulations.
DuPont State Forest – DuPont trails are open! Please visit this link for more information. Most facilities otherwise are closed. All parking areas are open.
Panthertown Valley – Panthertown Valley trails are open. Please visit this link for more information.
Gorges State Park – Gorges State Park is open. Please visit this link for more information.
Restaurants / Breweries / Grocery Stores / Local Businesses – Local businesses are open, and please choose to shop local! As with where you are traveling from, our fellow local businesses have been severely impacted by COVID-19. Where you choose to spend your money while you are traveling matters! It can make a tremendous impact on our local community. If you’d like recommendations for local businesses, please contact us at [email protected] or 1-866-PLT-COVE.
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Q: What is Pilot Cove doing to abate the spread of COVID-19?
A: As you already know, we hold our staff to very high cleanliness standards for the cabins and Pilot Cove property. More info and feedback from guests on our cleanliness standards can be found here! Aside from our current practices, additional steps we are taking can be found below.
-We have enacted more stringent sanitizing and cleaning standards for the cabins and common areas at Pilot Cove. Surfaces, handrails, door knobs, remote controls, etc are being regularly wiped down with disinfectant and proper cleaning supplies.
-We ask that guests be honest with us about their health and if they are experiencing any illness symptoms consistent with COVID-19 before coming to Pilot Cove. We consider this an ethical obligation. More information about COVID-19 can be found here from the CDC website – https://www.cdc.gov/coronavirus/2019-ncov/index.html.
-As a hospitality business, we have cleaning supplies on hand and will use them liberally as a regular practice, also upon guest request should they desire additional cleaning measures.
Q: The outlook is changing daily. What if the travel advisories are enacted again?
A: We are following the details from local and national health organizations closely. Should another travel ban be put into affect, then we will make adjustments accordingly. Please stay tuned to our website and social media accounts for more information as we get it.
Q: What is your refund policy for COVID-related travel distuptions?
If shutdowns are mandated for all of NC or Transylvania County NC, then we will issue full refunds to guests. If lockdowns affect other areas that guests are traveling from, we will gladly offer a credit of the amount paid towards a future stay with no expiration. As always, we recommend trip insurance for any bookings, and many credit card providers offer this benefit, if not purchased alternatively.
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We appreciate our guest’s flexibility with us during this difficult time for us all. Please feel welcome to reach out to us at [email protected] with any questions. We wish health, safety, and prosperity to you all.
